TECHNICAL BULLETIN #127 - Rev 1.10 (8/30/96)

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TITLE   : FAX POLLING
PRODUCT : Procomm Plus 4.x, 3.0
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This document describes Fax Polling and how to implement it in Procomm Plus.

FAX POLLING DEFINED

Fax Polling is a list of faxes available for retrieval at a single request. In
most situations, this is used as a method for new information dispersal.

   For example, ACME Sales has remote offices distributed throughout the
   state. Each morning, the remote offices have status reports to send to the
   home office.  If each remote office attempts to send in its status report
   at 7:00 am, all but one of them is going to get a busy signal and be forced
   to retry at a later time.  But if each remote office sets up a fax polling
   list with its daily status report as all or part of the list, the main
   office can call each branch office and request the faxes that are available
   for polling.

This example could also be reversed:

   Each afternoon, the ACME main office creates a fax polling list containing
   a company wide status report.  On Mondays, a weekly newsletter is also
   included.  Each of the remote offices can call up and request these
   documents at their leisure.

NOTE:  Unlike a FaxBack system which allows the caller to request a specific
       fax and therefore requires prior knowledge of available faxes, each
       polling request causes the transmission of all documents in the polling
       list.


USING FAX POLLING LISTS

Setting up a Fax Polling List
-----------------------------
To set up the Fax Polling List described in the second example with Procomm
Plus, the ACME main office would do the following:

   1.  In the Procomm Plus Status, click on Fax | Files For Polling.

   2.  Below the file list that appears, Click on Browse.  Highlight the files
       to add to the polling list and click on OK.

   3.  In the Send Faxes When Polled section, click On to enable it.  This
       will also set the Procomm Plus Auto Answer feature to include fax.
       (Note: the other options are described below in Special Options.)

   4.  Click OK.  Depending on the file types selected for the Fax Polling
       List, you may be prompted to activate the associated applications'
       print functions to generate fax files.


Special Options
---------------
When setting up a Fax Polling List in Procomm Plus, you also have the two
following options:

   AUTO

   When enabling fax polling, you can turn it On or set it to Auto.  If you
   set to Auto, any faxes received after you have enabled fax polling will be
   added to the fax polling list.  This is very useful as a method of
   collecting faxes to be polled by another site.

   REMOVE FROM POLLING LIST ONCE POLLED

   If the Remove From Polling List Once Polled option is enabled, the Fax
   Polling List will be cleared each time the system is polled.  This is often
   used in conjunction with the Auto setting discussed above to create a
   simple form of fax forwarding.

Polling A Remote Site
---------------------
To place a call to another system and poll that site for faxes, do the
following:

   1.  From the Tools menu, click Send a Fax.  If you are using PROCOMM PLUS   
       3.0 you will click Fax | Send Fax, then skip to step 3.
   2.  Choose the Skip Wizard option and click Next.
   3.  Enter the name and number for the fax machine you wish to poll or click
       on the Dialing Directory and select an entry.
   4.  Click Time & Options.
   5.  Check the Poll Remote checkbox located under the Delivery Time section.
   6.  Click Send.

   Procomm Plus will now dial the fax machine and poll it for available faxes.

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           Copyright (c) 1996 Quarterdeck  All rights reserved.
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