TECHNICAL BULLETIN #118 - Rev 1.00 (7/30/96)

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TITLE   : Installation Problem: Unable to Create Icons
PRODUCT : PROCOMM PLUS for Windows 2.xx
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This document explains what to do if you get the error: "Unable to create item
in Program Manager Group PROCOMM PLUS 2, Item host script; c:\prowin2\pw2.exe,
5".
 
WHY DOES THIS ERROR OCCUR?
During the installation of PROCOMM PLUS for Windows 2.x, 22 icons are created
and placed into a single Program Manager group or Start Menu folder. Certain
video adapter cards do not provide enough video memory for the creation of
these icons.  This error message is displayed because we have used all the
available video memory set aside for icons.

You can resolve this problem in one of two ways:

1. You will need to temporarily change the video driver and reinstall 
   PROCOMM PLUS for Windows.

   -or-

2. Finish the install manually.

CHANGING THE VIDEO DRIVER IN WINDOWS 3.X

1. Open your MAIN program group and double click on Windows Setup.

2. From the Options menu, choose Change System Settings.  

*  Make a note of the video driver you are currently using, as you will
   need to reinstall this at a later time.

3. Click the arrow to the right of the display settings. Or press <Alt><Down
   Arrow>.  This list displays drivers supported for that setting.  Use the
   scroll bar or arrow keys to see more of the list.

4. Scroll through the list and select VGA and click OK.

   * Setup may prompt you to insert a Windows disk into drive A.  Put the
     requested disk in drive A and close the drive door, or type the path of
     the appropriate device-driver file.

   * If prompted to use the currently installed driver or install a new
     driver, choose current.

5. At this point you will be prompted to restart Windows.  Make sure there are
   no disks in any floppy disk drives, and then choose the Restart Windows
   button.  When Windows restarts, the new settings will be in effect.

6. Reinstall PROCOMM PLUS for Windows 2.x.

7. After the installation is complete, repeat steps 1 through 7, replacing the
   VGA driver in step 4 with the original video driver.

CHANGING THE VIDEO DRIVER IN WINDOWS 95

 1. Right click on the desktop and select Properties, or from Control Panel
    open Display.

 2. Select the Settings tab.

 3. Select Change Display Type.

 4. To the right of Adapter Type click on Change...

 5. In the lower left-hand corner of this dialog box select Show all devices.
    * Always make note of the current manufacturer and model you are currently
      using before changing video display drivers.

 6. Under list of manufacturers select (Standard display types).  Under list
    of models select Standard Display Adapter (VGA)

 7. Click OK and close all dialogs.

 8. Eventually you will be prompted to restart your computer.  Click Yes.
    Your computer will restart with the new settings.

 9. Reinstall PROCOMM PLUS for Windows 2.x.

10. After the installation is complete, repeat steps 1 throught 7, replacing
    Standard Display Adapter (VGA) in step 6 with your original video driver.

FINISHING THE INSTALL MANUALLY

NOTE:  Finishing the install manually requires creating the icons "by hand".
In Windows 3.x, you can download the recorder file pw2grp.rec from our
BBS/CIS/WWW sites.  If you are not familiar with editing system files and
creating icons, please use the reinstall instructions above.

1. Edit your system.ini file (located in the SYSTEM directory off of WINDOWS
   or WIN95) and add:
 
     device=dstask.386
 
   to the [386Enh] section.  Save this file.

2. Edit your win.ini (also in the SYSTEM directory) and take our program out
   of the "load=" line.  Save this file.

3. Restart Windows.

4. Create any icons you may need. 

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         Copyright (c) 1996 Quarterdeck  All rights reserved.
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