TECHNICAL BULLETIN #86 - Rev 1.00 (7/31/96)

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TITLE   : Common File Transfer Problems
PRODUCT : PROCOMM PLUS 2.01 (DOS)
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Having trouble transferring files between your PC and other computers?  This
document may help.  It discusses program settings which affect file transfers
and details some common file transfer problems and solutions.

DOWNLOAD ONLINE.DOC FROM THE QUARTERDECK BBS
Following the tutorial instructions on pages 43 to 47 of your User Manual,
attempt to download ONLINE.DOC from our BBS.  Instead of selecting the XMODEM
protocol as instructed on page 47, press "Z" to select the ZMODEM protocol.
The rest of this bulletin offers advice if you run into problems.

AUTOMATIC DOWNLOAD SETTINGS
With the above ZMODEM transfer, if absolutely nothing happens, or just a burst
of garbage characters appears on screen, you may not have configured your
program correctly for automatic downloads.  Try the following steps.

1.  From the terminal mode press "Alt-S" to access the Current Setup menu.

2.  From the main menu of setup, press "P" for Protocol options.

3.  From the protocol option menu, press "Z" for ZMODEM options.

4.  From the ZMODEM option menu, check field "C" labeled "auto downloading".
    If it is not set "ON", then

    a. Press "C" to edit.

    b. Press the spacebar to turn it on.

    c. Press Enter to accept the change.

    d. Press the escape key twice to return to the beginning of the setup
    menu.  Press "S" for Save if you wish to save the change you have made.
    Press the escape key once more to return to the terminal screen.

5.  At this point you should be communicating with the BBS once more.  Follow
    the instructions in your manual's tutorial section to download the
    "ONLINE.DOC" file.

ABORT TRANSFER SETTINGS
If your file transfer progress window appears after you initiate the transfer
but then quits immediately, or quits and displays the error message "NO
CARRIER", then you may solve this by setting PROCOMM PLUS to ignore the
carrier detect line.

1.  From the Terminal mode, press "Alt-S" to access the Setup menu.

2.  From the main menu of Setup, press "P" for Protocol options.

3.  From the Protocol Option menu, press "G" for General Protocol options.

4.  From the General Protocol options menu, check field "C" labeled "Abort
    xfer if CD lost".

5.  If field "C" is set to "YES", turn it off by pressing "C" to edit, then
    press the spacebar to turn it off, and then press Enter to accept the
    change.

6.  Press the escape key twice to return to the beginning of the setup menu,
    Press "S" for Save, if you wish to save the change you have made.  Press
    the escape key once more to return to the terminal screen.

7.  At this point you should be communicating with the BBS once more.  Follow
    the instructions in your manual's tutorial section to download the
    "ONLINE.DOC" file.

HARDWARE CONSIDERATIONS
If the software switch settings listed above don't solve your transfer problem,
and you are using an external modem, then there is an excellent chance you have
either a faulty serial cable or port which is not accurately passing voltage
on the CD wire.  You may want to test this by replacing the serial cable with
a new one, or try attaching your modem to a different serial port on your PC.
Likewise, 9 to 25 pin serial cable adapters are prime suspects for losing
voltage in this situation.

DOWNLOAD DIRECTORY SETTINGS
Another cause for a download immediately stopping might be an invalid
directory setting for downloaded files.  You should check your download
directory settings to confirm where PROCOMM PLUS attempts to store downloaded
files.  PROCOMM PLUS for DOS will not confirm the presence of an existing
subdirectory name when a user edits his Download Directory settings.

1.  From Terminal mode, press "Alt-S" to access the Current Setup menu.

2.  From the main menu of setup, press "F" for "File/Path options".

3.  From the File/Path options menu, check field "C" labeled "Default path for
    downloaded files".  Confirm that the Drive and path setting there is valid
    and that the text is entered in the format of "Drive:\path\" (e.g.,
    "C:\PCPLUS\DNLOAD").

4.  Does the listed subdirectory still exist?  If you're not sure, try testing
    by simply pressing "C" to edit the Default path field, then delete all the
    characters entered within the field.  Press enter to accept the change,
    and escape back to Terminal mode to test again.

5.  With the default download path blanked out, PCPLUS will download to the
    current subdirectory.  If this is successful, then either save the setup
    with the download path field blank or enter a valid DOS subdirectory into
    the download path field and save the change.

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         Copyright (c) 1996 Quarterdeck  All rights reserved.
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